Managing Qualifications

The Qualifications page gives you a centralized view of every qualification in your organization. You can review new requests from officials, approve or reject them, and handle upgrade requests -- all from one place.

Understanding the qualification workflow

When an official submits a qualification (either during sign-up or from their profile), it enters a Pending state. An admin reviews the submission, checks any supporting certification details, and either verifies or rejects it.

Once verified, an official can later request an upgrade to a higher level. Upgrade requests appear separately so you can review them without losing track of the official's current verified level.

Qualification statuses:

• Pending — A new qualification request waiting for admin review.
• Verified — Approved by an admin. The official can be assigned to games at this level.
• Rejected — Denied by an admin. The rejection reason (if provided) is visible to the official.
• Upgrade Requested — The official holds a verified qualification and is requesting a higher level.

Filtering the list

Use the status tabs and position filter at the top of the page to focus on what needs your attention.

Status tabs

Select a tab to filter by status:

• All -- every qualification in the system.
• Pending New -- new qualification requests waiting for review. This is usually where you start.
• Upgrades -- officials who already have a verified qualification and are requesting a higher level. This tab only appears when upgrade requests exist.
• Verified -- qualifications that have been approved.
• Rejected -- qualifications that have been denied.

Each tab shows a count so you can see at a glance how many items need attention.

Position filter

Use the Position dropdown to show only qualifications for a specific position (for example, "Referee" or "Linesperson").

Reviewing a new qualification

Each entry in the list shows:

• The official's name and email
• The position and requested level
• External certification details (certificate name, number, and issuing body), if the official provided them
• The date the request was submitted

Quick verify or reject

For straightforward requests:

1. Select the Verify button on the right side of the entry.
2. Confirm in the dialog that appears.

To reject instead:

1. Select the Reject button.
2. Confirm the rejection.

Viewing full details

For requests that need closer inspection:

1. Select the three-dot menu on the right side of the entry.
2. Select View Details.
3. A detail modal opens where you can review all certification information and take action.

Handling upgrade requests

When an official requests an upgrade, their existing qualification row shows a highlighted upgrade banner with:

• The current level and the requested new level
• Any updated certification details submitted with the upgrade
• The date the upgrade was requested

To act on an upgrade:

1. Select Approve to promote the official to the requested level. Their qualification immediately updates.
2. Select Reject to deny the upgrade. The official keeps their current level.

Editing a verified or rejected qualification

To review or make changes to an existing qualification:

1. Select the three-dot menu on the entry.
2. Select View / Edit.
3. The detail modal opens where you can adjust the level or update the status.

What each entry displays

Depending on the status, you may see additional details on each entry:

• Verified qualifications show who verified them and when.
• Rejected qualifications show the rejection reason, if one was provided.
• All qualifications show the date they were originally submitted.

What's next?

• Managing Officials -- View your roster and manage individual official profiles and scope.
• Setting Up Your Organization -- Review the initial setup steps if you are just getting started.